Total Support Cockpit
Indonesia · Real-time competency coverage across HMSI, dealers & customers
Pak Tomoki Hattori · Marketing Director HMSI
Selamat pagi, Pak Tomoki.
Total Support coverage Indonesia: 73.2% — naik +2.1% dari minggu lalu.
73,2%Total Support
Powered by Vertex AI Gemini · Jakarta region · Real-time sync with htc.hino.co.id legacy + Hino Connect telematics
Euro 4 Cert Gap
523mechanics
need cert by 30 Sept 2026
↓ 47 closed this week
Service Bays at Risk
12/ 617
single-mechanic dependency, Total Support SLA risk
stable
Archion Readiness
67%
aligned to Daimler/Fuso competency standards
↑ 4% this month
Active Learners Today
2.847
across 3 tenants · 18 trainings live
↑ 312 vs last week
The Three Tenants — One Engine
Nara Universal Engine
Upload → AI Generate
→ Score → Report
→ Score → Report
Nara Universal Engine
Upload → AI → Score → Report
Hino Internal
HMSI office + HMMI Purwakarta factory
Users
495 employees
Coverage
81%
Hino Dealers
41 principals · 180 outlets · 617 service bays
Users
3.247 mechanics & sales
Coverage
68%
Hino Customers
Fleet operators · drivers · customer mechanics
Users
8.412 fleet personnel
Coverage
42%
NEW REVENUE LINE — Rp 2.4B ARR potential
Satu engine. Tiga audiens. Tidak perlu tiga platform. — Designed for Hino's tri-stakeholder Total Support model
Indonesia · Competency Heatmap
Aceh sampai Papua · 180 outlets · 617 service bays · live competency feed
>80%
60–80%
<60%